Land Rover Rocklin dealership customer reviews

Libby F., Browns Valley, CA 09 May 2016

Businesses are run by people and people sometimes make mistakes. The measure of a business is in how they handle mistakes that are made -- that response can ruin a relationship or cement it. I am now a huge fan of Niello Land Rover! There was a communication mistake made and I voiced a concern regar...ding this via an email to my sales person not expecting a response until the following day. What I got was an almost immediate response -- on a Sunday evening! They took full accountability for everything and never tried to make it my problem. The service provided by Dan Giles, Gina Parr, Zach Mongston, and Scott Johnson was superb! They really lived up to their core values. Highly recommend this dealership and love my Evoque! Show more

5 rate

Esteban H., Lodi, CA 24 Apr 2016

Went to check out SUV's at the Rocklin Land Rover a week ago and the sales professional who helped us was Robbie Tapia. He made sure he explained all the different models with us and the different options of each model. Although we did not make our decision that day, he was very professional and... very patient with us. Rocklin Land Rover is very lucky to have a special employee like Robbie Tapia and when I decide to buy, I will make sure I contact him. Show more

5 rate

Cindy T., Lodi, CA 12 Apr 2016

Thank you Tonya Stroup! I had to drop off my Evoque for an appt on a Monday, I work an hour away from Sacramento I was worried about keeping someone past their work schedule. Or getting there and the dealership would be closed.Tonya was SO SO SO nice and treated me like a friend. I truly app...reciated the welcome after the horrible day I had :)Thank you for being so kind and funny. I'll always come there for my vehicle Show more

5 rate

Tim E., San Mateo, CA 29 Mar 2016

Although I didn't purchase my vehicle here, I would have been happy to because of the excellent customer service over the phone and email that I received from Greg Soares, who I would highly recommend as a straightforward, honest, and nice representative for Land Rover. If I'm ever in the ma...rket again, I will definitely think of Greg at Land Rover Rocklin! Show more

5 rate

Mike A., Stockton, CA 20 Feb 2016

Had a great experience dealing with Neil. Will be doing business with him from now on. All the staff there were very friendly and answered all our questions

5 rate

Terri R., Fairfield, CA 16 Feb 2016

We recently purchased a certified 2012 Range Rover Evoque and needed some accessories. I some how, happened upon them. Their customer service has been "Top Notch", I've placed two orders, with James. He's been a pleasure to deal with. We have found a gem, I only wish we didn...9;t lived closer to have both of our Range Rovers serviced at this location. Show more

5 rate

Elizabeth C., Sacramento, CA 09 Feb 2016

I have bought many cars in my years and as a single woman, has not been the most pleasant experience. This time, totally different. This group is amazing and very helpful, respectful, punctual and all things that make a business a five star! I will never purchase a vehicle from any other compa...ny. Honestly, from the sales person Greg to the financing person all the way to the top.....no stress and did not even have to go into *itch mode. Show more

5 rate

Tami T., Roseville, CA 08 Jan 2016

We stand beside and highly recommend Zack Mongston at the Fulton Land Rover location for your luxury ride purchase. All of the staff greeted us and made us feel like family. Thank you for making buying a vehicle a pleasure!

5 rate

Existential P., Sacramento, CA 05 Nov 2015

From the point of test driving to the purchase of my LR 4, what an extraordinary experience!Addendum: I would not at all recommend the service department. I was in for some warranty work recently on my 2012 LR4. They contact me and tell me the mechanic says I need rear break pads because they were a...t 2mm. I told them I'd take it to Stewart's for the work. I wasted my time and money because Stewart was honest with me and said the pads were at 4mm and that I had 10,000 miles left. I contacted Brad via text about this. Neither he nor anyone else has called me to deal with this. I'm pissed off for being lied to! I expect to be refunded from Rocklin Land Rover the money I paid Stewart's for the labor of lifting and looking at my car! I don't appreciate being sold a bill of goods! Thank goodness Stewart is honest because Niello Land Rover of Rocklin isn't. Don't take your Land Rover here!Addendum part two: Matt, the service manager called me yesterday and apologized. He personally brought me a loaner Land Rover Sport and picked my car up. He had a look and saw Stewart was correct and his mechanic was wrong. Matt has offered to gas up my car and clean it. The next time I need breaks he has offered to replace them free of charge. In addition, they are paying my entire bill from Stewarts. This is how problems get resolved and management works for the customer. Oh, and it turns out the reason Brad did not respond yesterday to my texts is that he was out for the day. Thank you, Matt and Brad, and Land Rover Rocklin, for making things right! Show more

5 rate

Pat K., Rowland Heights, CA 30 Oct 2015

Parts Review:When I wanted to get a set of Roof Rails for my new Discovery Sport, my local dealers would not price match anyone.So when I found Niello LR had the lowest price online, I had to check if that was true.Sure enough, talking to their parts manager - the price was correct - $200 less than ...anyone else!Plus, while the other local dealers did not have it in stock and would take a week to order it (make 2 trips - once to place the special order and pay then return again to pickup). Niello LR has the part instock so it went out the next day, UPS tracking # provided, and had it in 2 days!So I ordered a set of rails and the shipping was so low - lower than I expected!They actually call you and offer shipping options so don't believe the website approx shipping cost - it comes out lower because of the options they give you!If you want the best LR parts / accessories instock and at a great price - contact their Parts Dept! Show more

5 rate

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